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Shipping & Returns

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As soon as we receive your order, we will process it and send out the same day. We partner with GLS and UPS to ensure the highest possible quality delivery and satisfaction. Orders are usually received within 1-5 working days, depending on where you are. If you don’t receive your parcel within 7 days please wing us a mail and we will get right onto it customerservice@kronstadt.dk.

Orders sent to 39,- and we ship orders over 500,- free of charge. If you wish to have your parcel delivered to your home address the cost is 49,-

Returns

If for some reason, you wish to return a product, then simply send us an email to customerservice@kronstadt.dk. stating your order number in the subject field. We will then guide you through the Returns Process.

HOW TO RETURN A PRODUCT

In order to return a product please complete the following steps:
  • Once you have sent us an email we will get back to you within 24 hours.
  • Goods returned to us, should be done so within 28 days of receipt.
  • Keep proof of postage until we confirm that we have received your parcel.
  • We will inform you by email when your return has been completed.

Please note. Items can only be returned to us for refunds and not to exchange for another size.

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